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Guide: Submitting a Service Request

This guide walks you through filling in the NordMaskine online service request form step by step. Use a service request when you encounter a machine fault, unexpected downtime, or require technical assistance for the NX-200.

Accessing the form

The form is available at nordmaskine.dk/service. Log in with your employee code, or use the direct link from the QR label on the machine.

Before you start

Have the following ready: the machine's serial number (label on the right side panel) and the current error code shown on the HMI panel.

Overview

The form is divided into three sections followed by a submit button. Complete them in order from top to bottom.

Service request form overview

The three sections of the service request form — complete in order 1 → 2 → 3

Step 1 — Company Information

Enter your contact details so the service department knows who to reach.

Step 1: Company information

Section 1 — fill in all fields marked with *
№ Field What to enter
① Company Your company's full legal name, e.g. Hansen Bakeri A/S
② Contact person Full name of the person NordMaskine should contact
③ Phone Direct phone number — include country code if outside Denmark
④ E-mail An e-mail address you check regularly

Required fields

Fields marked with * are mandatory. The form cannot be submitted without them.

Step 2 — Machine Details

Specify which machine the request relates to. This information is used to look up the machine's service history.

Step 2: Machine details

Section 2 — select machine type and enter the serial number
№ Field What to enter
① Machine type Select NX-200 from the dropdown
② Serial number Found on the white label on the machine's right side panel. Format: NX200-YYYY-XXXX
③ Installation date The date the machine was commissioned — see the service log or the acceptance test form

Serial number location

The serial number is also recorded on the cover page of the service log and on the acceptance test form (Appendix A) from installation.

Step 3 — Issue Description

Describe the fault as precisely as possible. A detailed description significantly reduces response time.

Step 3: Issue description and priority

Section 3 — describe the issue and select priority, then click Submit
№ Field What to enter
① Error code The error code shown on the HMI panel, e.g. E02. Leave blank if no code is displayed.
② Description Describe what is happening, when the fault occurs, and what you have already tried. The more detail, the better.
③ Priority Select the level that matches your situation (see table below)

Priority Levels

Priority When to choose it
Normal The fault is inconvenient but production has not stopped. Response within 1 business day.
Urgent Production is partially affected or at risk of stopping in the near term.
Critical The machine is completely out of service. Production has stopped. Response within 2 hours.

Critical priority

Use Critical only for a complete production stoppage. Misuse of the priority level delays responses for other customers.

Submitting

Click Indsend anmodning (Submit request) once all three sections are complete. You will receive an e-mail confirmation with a case number within a few minutes.

What happens next?

  1. NordMaskine's service department confirms receipt by e-mail.
  2. A technician reviews the request and contacts you for further information if needed.
  3. You receive an estimated response time based on priority level and location.

No confirmation received?

If you have not received a confirmation within 15 minutes, check your spam folder or call directly on +45 74 00 00 00.